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Everything you like about COVU, now with fast onboarding. Connect your inbox, watch service requests turn into a triaged queue, and hand any task to our U.S. licensed agents or insurance professionals when you want to.

Get Started for Free Today See what's inside

A working taste of COVU, one queue at a time.

Every piece below is live in OS Lite today. Start with the inbox, add the rest as you need it, and hand work to COVU only when you choose to.

1 Inbox & AI triage

Your inbox becomes a ticket queue.

Connect Gmail or Outlook. OS Lite reads the service mail, classifies it, and opens a ticket with the service type, urgency, and owner filled in.

  • Sorts COIs, endorsements, billing, claims, renewals, cancellations, loss runs and documents as they arrive.
  • Sets urgency from your own SLA targets rather than guessing.
  • Suggests the owner, and never picks one for you. You can change all of it.
  • Reads your email history first, so the queue opens with the work already in flight.

2 Instructions

Teach it your rules once.

Write the steps for a task, scope it to a carrier, a line of business, or a service type, and switch it on. VERO grounds its drafts on it from then on.

  • Scope any instruction to 1 carrier, 1 line of business, or 1 service type.
  • Your team writes them, and each one is credited to whoever wrote it.
  • Switch 1 off to retire a carrier quirk without losing the history.

3 Service Network

Send it to COVU, or keep it in-house.

Send a ticket to our U.S. licensed agents or our insurance professionals, at a price you see before you send. Or keep it in-house and let OS Lite pick the owner.

  • Everyone who touches your work is U.S. based, and license-required work only goes to licensed agents.
  • You see the price before you send, and sending is the purchase.
  • Priced per task. No seats, no subscription, no monthly minimum.
  • Keep it in-house instead and assign by round-robin, least-loaded, or weighted by service type.
  • Both lanes track the same way, with a dispute path if work comes back wrong.

4 Book of Business

The renewal and sales side, in the same place.

Service work and revenue work stop living in different tools. Renewals, what they are worth, and a sales pipeline for the new business you are chasing.

  • A sales pipeline for new business, sitting beside the book it will join.
  • Renewals laid out across the next 30, 31 to 60, and 61 to 90 days, by count and by premium.
  • 1 in-force premium number at the top that everyone works from.
  • Renewal reminders fire on schedule instead of living in someone's calendar.
  • Accounts at risk of lapsing get flagged while there's still time to call.

5 Control Tower

See what's slipping before the client calls.

The owner's view. Every open ticket against its SLA, who has too much, what is unowned, and 1 click to fix it.

  • Every open ticket carries its SLA state: on track, at risk, or breached.
  • Escalate, assign unowned work, or nudge the owner without leaving the list.
  • Set the assignment rule once and new tickets route themselves.
  • Owners and admins only, so the operating view stays with the people accountable for it.

Also in the box

The unglamorous parts that make it usable.

Shipped, boring, and the reason a queue survives contact with a real agency week.

Carrier Logins

One place for the portal credentials the work depends on, so a task isn't blocked because one person is out sick.

Insights

Volume, service mix, and where time actually goes. The read you need before deciding what to hand off.

Usage & Billing

What you have spent, what is on the balance, and what each task cost. A gauge, not a monthly surprise.

Users & roles

Owners, admins, and staff see what they should. Multi-agency switching for anyone running more than 1 shop.

Acceptance & disputes

Review delivered work, accept it, or send it back. Quality is handled by escalation, never by withholding payment.

Feedback & roadmap

Ask for something inside the product and watch where it lands. Early agencies shape what ships next.

Coming soon

AI voice

Calls handled and logged the way email already is. Runs today as a separate COVU service, not yet wired into the OS Lite queue.

Deeper AMS write-back

OS Lite reads on top of your AMS today. Two-way write-back is next on the integration list.

Wider autonomy

The autonomy dial exists per service type. Expanding which categories can run unattended is gated on evidence, not on ambition.

Listed separately on purpose. Coming soon means it is not in OS Lite yet. Everything above is in the product you get today.

Free during Beta. Pay only for work you hand over.

No seat licence, no monthly floor. The software is free for your agency, and the only thing you ever pay for is a task you deliberately send to COVU.

The software

OS Lite

$0 for your whole agency

The inbox, triage, instructions, book, Control Tower, and reporting. All of it, for your whole team.

  • Unlimited tickets and users
  • Email intake, triage and instructions
  • Book of Business and Control Tower
  • No card to start
The help

COVU work

Per task
$300 credit to try
your first batch

One of our U.S. licensed agents or insurance professionals takes a ticket and works it to done. You see the price before you send, and sending is the purchase.

  • U.S. based team, licensed agents where the work requires it
  • Priced per task, per service lane
  • Task work has no subscription, minimum or seats
  • A 20 minute setup call before your first hand-off
  • Redo or credit if the work is wrong

See your own service work today.

Tell us about your agency and we will set up your workspace, usually within a few hours. Connect your inbox and the first request becomes a tracked ticket.

Get Started for Free Today Book a walkthrough