AI enablement, built on the right foundation.
Pilots impress in a demo and stall in production — the model is rarely the problem, the foundation is. COVU gives your AI the clean, governed base it needs to reach production and compound.
Vero runs governed: license gate, confidence check, and audit trail on every action.
Years of experience running P&C books at scale.
The problem
AI pilots impress in a demo. Then they stall.
No standard to learn from
AI sitting on tribal-knowledge workflows has no consistent process to build on.
No way to prove it’s working
Without a cost, time, and quality score per task, a pilot’s impact stays invisible, so it never earns the budget to expand.
Too risky for real work
With no license gate or audit trail, you can’t let AI near regulated tasks, so it stays stuck on trivia.
Across the agencies we operate, Vero routes ≈40k tasks a week with 98% triage success — and about 68% of inbound is filtered as noise before it ever reaches a desk.
See what Vero already does →How it works
From raw, unstructured work to AI that compounds.
AI doesn’t wait until the end. Vero works at every layer — reading raw inbound, standardizing it, running the routine, guiding your people, and learning from every task to drive cost and time down.
Proof
What Vero already does, every week
Inbound classified correctly, in under 10 seconds.
Sorted and assigned with no manual triage.
Staff see only the work that needs a person.
Why it's different
AI on a foundation that holds.
Most fixes bolt a model onto messy, tribal-knowledge work. COVU standardizes the operation first, so AI improves instead of plateauing.
Built in, not bolted on
Vero is part of a standardized, measured operation from day one, not a feature added after.
Governed on every action
A license gate, confidence threshold, and audit trail, with a person in the loop where it matters.
Compounds over time
Structured work first, so Vero takes on more each cycle instead of plateauing.
Runs on your AMS
Works on top of the system you already use. Nothing to migrate, nothing bolted on the side.
What powers it
AI that reaches production, not just demos.
The pieces that put AI to work on real service tasks — grounded in clean data, governed by your playbooks.
AI Triage
Classifies inbound, routes it to the right playbook, and filters out the noise.
Read, classified, and routed. Noise never reaches a desk.
Smart Assignment
Routes each task by license, skill, eligibility, capacity, and cost.
Each task lands on the best resource allowed to do it.
Data Triage & Cleanup
Triages and cleans data as it flows into Connect, so every record stays usable.
Messy inbound data becomes clean, usable records.
Task Drafting & Completion
Drafts and completes service tasks inside OS, following your playbooks and SOPs.
Drafted and completed inside OS, to your playbooks.
AI Supply Execution
Executes work as a supply type in the Service Network, routed and governed through OS.
Executed by the network as routed supply, governed through OS.
In-Browser AI Assistant
Ask how to handle a task or what to write, right in the browser — answers grounded in your playbooks and account context.
Ask in the browser; answers grounded in your book.
Related solutions
Start where it hurts
Four ways into the same stack. Pick the one that matches the problem in front of you.
Questions operators ask.
How COVU fits with your AMS, your team, and your compliance, answered straight.
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
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