See every task, what it costs, and who's carrying the floor.
COVU turns every request into a measured task, so you can finally see your service operation and standardize how it runs.
On top of your AMS. Audit trail on every action.
Years of experience running P&C books at scale.
The problem
You’re running service blind.
No unified reporting
Your AMS reports on the book, your CRM on activity, and staff costs sit in your P&L as one lump sum, but nothing connects them. So a basic question, like what a single COI actually costs to produce, has no answer.
SOPs you can’t enforce
Everyone works their own way. Standardizing means writing an SOP, then training everyone, and full adoption can take quarters, if it ever fully lands.
Managers with no levers
Ops managers get little visibility and even less control, no real way to enforce how the work runs day to day.
Make the work visible, then make it consistent
Six moves take your service operation from blind to in control.
Capture
Decompose
Measure
See
Experiment
Standardize
SOP Control & Testing
SOPs you can actually
enforce, and test.
Every workflow becomes a playbook: the exact steps, in order. Work runs down the playbook, so the standard is followed by default, and you see where it isn't.
Book a demoSOP enforced, top to bottom
Turn SOPs into playbooks
Every workflow becomes a playbook: the exact steps, in order. A COI runs as 6 tasks. New-customer onboarding runs up to 16.
Enforce and verify
Work runs down the playbook, so the standard is followed by default, and you see where it isn't.
Test what works
Run two versions of an SOP side by side. Keep the one that wins on cost, speed, and quality.
Proof
What changes across your operation
About $4.80 per task, down from roughly $6.00.
Median 3.8 min per task, down from 4.5.
Escalations falling every week since launch.
Why it's low-risk
Easy to start. Easy to trust.
No rip-and-replace
Runs on top of your AMS, which stays the system of record. Nothing to migrate.
Start with one workflow
Turn it on for a single service type, prove it out, then expand across the operation.
Audit trail on everything
Every action logged, human or AI, with actor, timestamp, and reason.
E&O protection, built in
A defensible, checkable record for quality and compliance if a question ever comes up.
What powers it
See every task, and control every workflow.
The pieces agencies lean on most for visibility and control — pulled from across the stack, not just one module.
Cost & Performance Dashboards
See cost per task, throughput, and live queue depth across the whole book.
Cost and speed per task, in plain view.
Live Visibility & Monitor
Real-time view of who's working what, where queues build, and where work stalls.
Queues, capacity, and stalls — live.
Identity Resolution
A golden record per account and policy, deduped and matched across systems — so the numbers are trustworthy.
Many records in, one golden record out.
License-aware Routing + QA
The right work to the right resource, with an audit trail on every handoff.
Right work, right resource, audit-logged.
Data Triage & Cleanup
Triages and cleans data as it flows in, so every record behind your dashboards stays usable.
Sorted and cleaned before it hits your numbers.
Workflow Analytics
Captures staff behavior and workflow efficiency as agents work in the browser.
Staff behavior and efficiency, captured in-browser.
Related solutions
Start where it hurts
Four ways into the same stack. Pick the one that matches the problem in front of you.
Questions operators ask.
How COVU fits with your AMS, your team, and your compliance, answered straight.
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
Book a demo →