Free your best people for hero work.
COVU clears the routine service work off their plate — so your best people spend their hours being the hero clients remember, not buried in busywork.
License-aware routing keeps the right work with the right person.
Years of experience running P&C books at scale.
The problem
Your most expensive seats are doing your cheapest work.
Producers buried in paperwork
COIs, endorsements, and follow-ups eat the hours that should go to clients.
Unlicensed work eats licensed time
Tasks anyone could do are landing on the people you pay the most.
Selling is the first thing to slip
When admin wins the day, new business and client relationships lose.
Close to 2 hours of every rep’s day goes to email, chat, and meetings, plus another 20 minutes just logging in. Time that never reaches a client.
BEX: Where Your Service Hours Actually Go →How it works
Route the routine away. Keep the judgment work.
AI clears the noise
Inbound is triaged automatically, so only real work surfaces to a person.
Routine routes out
Unlicensed, repetitive tasks move to AI and your added servicing capacity.
Right work, right person
License-aware routing keeps licensed work with licensed staff, every time.
People do judgment work
Your best people stay on the relationships and advice only they can give.
Every inbound item
What actually reaches your people
AI and added capacity absorb the routine — your team only touches the work that needs judgment.
of inbound filtered as noise
tasks a week, AI-routed — no manual triage
faster handle time · median 3.8 min
Why it's different
Built to offload the work, not your team.
Most fixes for an overloaded team add headcount or another tool. COVU takes the routine work off their plate and leaves your team intact.
Handled end to end
Routine work is done for you, not handed back as another tool for your team to run.
Your team stays your team
No replacing, no reshuffling, no offshore pool. COVU works around the people you already have.
Runs on your AMS
Works on top of the system you already use. Nothing to migrate, nothing bolted on the side.
License-aware by default
Licensed work is routed to a licensed person, every time, not to whoever happens to be free.
What it unlocks
Put your best people back on revenue.
COVU takes routine service work off producers and account managers, so licensed time goes to clients, renewals that matter, and growth.
On-Demand Capacity
U.S. licensed agents and vetted capacity, available only when you need it. No fixed headcount to carry.
Capacity switches on when you need it, off when you don’t.
Smart Assignment
Routes each task by license, skill, eligibility, capacity, and cost.
Every task scored on license, skill, capacity, and cost — then assigned.
AI Triage
Classifies inbound, routes it to the right playbook, and filters out the noise.
Inbound classified and routed — the noise gets filtered out.
Identity Resolution
One golden record per account and policy, deduped and matched across every system.
Scattered records merge into one record the whole team works from.
AI Supply Execution
Vero runs routine tasks end to end as part of your supply, inside governed, license-aware workflows.
Routine tasks run end to end — no person needed.
Smart Copy Paste
Turn any email or AMS screen into a structured COVU request. Vero reads it and pre-fills the details, no retyping.
Details lift off the page into a structured request.
Related solutions
Start where it hurts
Four ways into the same stack. Pick the one that matches the problem in front of you.
Questions operators ask.
How COVU fits with your AMS, your team, and your compliance, answered straight.
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
Book a demo →