For regional & multi-office brokerages

Measured cost-per-task across every office.

Run one standardized operating model across the floor, see what service actually costs, and compress that cost while quality holds. On top of your AMS.

Across the agencies we operate, cost per task is down ~20%.

Book a demo See how it works →
Office benchmarkLive
Compare service cost
NortheastMidwestSoutheast
Regional multi-office brokerage team supported by COVU
Regional brokerage
Cost per task · by officeThis month
Northeast$4.60
Midwest$4.10
Southeast$5.20
Service varianceAcross offices
Cost spread↓20%
Handle time↓16%
Within standard91%
The problem

Service is your largest cost line and you can't bring it down.

Without one measured operating model, every office adds a new version of the same work.

You can't see cost-per-task, or book health by producer and office.

Each office runs its own version of the operation.

License utilization is unmeasured, so the expensive seats do cheap work.

The operating model

Run every office on one measurable floor.

Standardize the work, route it by skill, and compare cost and capacity across offices from one view.

See the building blocks →
One operating rhythmAcross every office
01
Standardize SOPs

Turn local habits into one governed way to run service work.

02
Route by license and skill

Keep expensive seats focused on work that requires their expertise.

03
Compare the floor

See cost, capacity, backlog, and book health by producer and office.

04
Improve the network

Use the same measurement loop to lower cost while quality holds.

↓20% cost per task↓16% handle time1 model across offices
How COVU helps

One operating model, measured across the floor.

Control the service line today, then add capacity and AI on the same measured foundation.

Operational visibility and control
Control

Operational Visibility & Control

Cost-per-task, capacity, and standardized SOPs enforced across offices.

Explore control →
Free up your best people
Focus

Free Up Your Best People

Keep producers, managers, and licensed specialists on the work that needs them.

Explore focus →
Extra servicing capacity
Capacity

Extra Servicing Capacity

Flex capacity by office without permanent headcount.

Explore capacity →
AI enablement for regional brokerages
Compounding

AI Enablement

Deploy AI on standardized workflows and measured operations across every office.

Explore AI →
Features for regional brokerages

The capabilities that bring every office onto one floor.

Compare performance, govern workflows, and balance service capacity without losing local accountability.

Office-level cost dashboards cost / task throughput queue depth 128 Compare cost per task, handle time, and throughput across every location.
COVU OS

Office-level cost dashboards

Compare cost per task, handle time, backlog, and throughput across every location.

Enforced operating standards SOP · applied everywhere Office 1 Office 2 Office 3 One approved SOP behind renewals and servicing across the brokerage.
COVU OS

Enforced operating standards

Put one approved SOP behind renewals and servicing work across the brokerage.

Cross-office capacity view your team + COVU capacity See where queues grow and move work before service levels slip.
COVU OS

Cross-office capacity view

See where queues are growing and move work before service levels begin to slip.

License utilization routing task license skill Keep expensive licensed seats on the work that truly requires them.
Service Network

License utilization routing

Keep expensive licensed seats focused on the work that requires their expertise.

Workflow audit trails 09:14 09:22 approved Trace actions, approvals, and exceptions by office, producer, and account.
COVU OS

Workflow audit trails

Trace actions, approvals, and exceptions by office, producer, team, and account.

AI on measured workflows AI Deploy AI where quality and operating impact can be measured.
VERO

AI on measured workflows

Deploy AI on standardized processes where quality and operating impact can be measured.

See the whole stack See how Connect, COVU OS, VERO, and the Service Network work together.
Proof
17.9% → 60%+ EBITDA
Same book. Different operating model.

S&G Mitchell, in 12 months.

↓20%

Cost per task

About $4.80, from ~$6.00.

↓16%

Handle time

Median 3.8 min.

↓20%

Escalations

Falling every week.

Why it fits

Margin and standardization, at multi-office scale.

✓
Compress your cost line

Measured cost-per-task you can act on.

✓
One model across offices

Standardized and enforced in the system.

✓
Audit trail

Every action, human or AI.

Where to start

One model, measured across the floor.

Start with visibility across offices, then compress the cost line. Book a demo and we'll map it to your book.

Book a demo