Policy servicing
Service deskThe day-to-day requests that pile up on your service desk.
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SOLUTIONS · EXTRA SERVICING CAPACITY
Extra servicing
Extra servicing
capacity on demand
Pay-as-you-need help on your book. Hand us a single service request and a US-licensed agent completes it inside your own AMS and sends it back done.
Routed through OS, on top of your AMS. Licensed in all 50 states.
Operating Record
Years of experience running P&C books at scale.
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Agencies operated
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Premium managed
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AMS integrations live
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Customer transactions
The problem
When the work spikes, your options are bad
A fixed cost for variable work.
A hire = fixed capacity
The work that actually needs doing
What a hire costs you, every month
You pay for the headcount whether the work is there or not. On-demand capacity tracks the work instead.
Hire for the spike
Hiring takes months and adds fixed cost you carry forever.
Slow and permanent costSend it to an offshore BPO
Offshore BPOs are a black box you cannot see into or trust.
No visibilityWait on capacity
Growth waits. You skip the campaign or the new line because you cannot justify hiring for demand that might not show.
Growth stallsOverflow hits your team
So the overflow lands on your best people, and service slips.
Service slips
Every option trades one problem for another. There is a measured one: capacity you turn on only when you need it.
See how the Service Network works →
What we run
Everything we take off your plate.
Grouped by area of work, from the day-to-day service desk to the back-office admin that never makes you money. Send one type, or several.
Renewals and remarketing
RetentionKeep the book moving without burning out your team.
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Claims
First noticeFirst response handled the moment a loss comes in.
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Back office
Account adminThe admin load that never makes the agency money.
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And more. If it's P&C service work, send it over.
How it works
Scope it. We run it. You see the before and after.
- 1
Send us some requests
COIs, renewals, endorsements — from your browser, your AMS, or a client's email.
- 2
We run it, billed by task
Licensed agents, vetted capacity, and AI do the work. You pay per task, nothing more.
- 3
See the before and after
Every task's cost and quality — before COVU, and after.
- 4
Happy? Send us more, get a lower price
The more volume you send, the lower your per-task price.
How it works
COI requestRenewalEndorsement
Send us some requests
Browser, AMS, or a client email
COI requestbilled per task
Done — routed to the right resource
We run it, billed by task
Licensed agents, vetted capacity + AI
Cost per task↓ 20%
Before
After
QualityQA’d
Before
After
See the before and after
Every task’s cost and quality
Volume ↑
Price / task
volume discount
Happy? Send us more, get a lower price
More volume, lower per-task price
Who runs it
Who runs your requests.
Every request is routed to the right kind of help for what it actually needs. Licensed work goes to licensed agents. The repeatable prep gets handled without tying up your most expensive people. You get the capacity when the work is there, and it steps back when it is not.
Licensed
Licensed agents
Handle the work that legally requires a license, and sign off on it.
- Commercial and personal lines (CL and PL) agents
- 8+ years of experience
- U.S.-based
- Work reviewed and signed off, not handed back unchecked
Unlicensed
Unlicensed professionals
Clear everything around the licensed work, so your licensed staff are not buried in prep.
- Document collection, data entry, and request prep
- Keep your licensed people free for the work only they can do
AI, routed
VERO AI
Takes the routine, repeatable parts of a request off the queue first.
- Runs the high-volume, repeatable prep
- License-gated, so it only does what does not require a license
- Every action logged, with an audit trail
Why it's low-risk
Easy to start. Easy to trust.
No AMS replacement
The work happens inside your own system. Your AMS stays the system of record.
No multi-year lock-in
Start with a single request. No contract to commit to up front.
Pay only for what you send
Cost tracks the work you hand over, not a headcount you carry all year.
E&O protection, built in
Every action is logged and checkable for quality control and compliance, a defensible record if a question ever comes up.
What powers it
Extra capacity, routed and checked.
The pieces agencies lean on most to clear the backlog — capacity on demand, plus the routing and AI that feed it.
Service Network
U.S. Licensed Agents
Regulated work handled by licensed agents, licensed in all 50 states.
Regulated work goes to agents licensed in all 50 states.
Service Network
Vetted Capacity
Routine, non-licensed work done at lower cost, with QA on every handoff.
Routine work to vetted capacity, QA’d — no seat to pay for.
Service Network
License-aware Routing + QA
The right work to the right resource, with an audit trail on every handoff.
License check, right resource, audit trail on every handoff.
OS
Smart Assignment
Routes each task by license, skill, eligibility, capacity, and cost.
Every task scored on license, skill, capacity, and cost — then assigned.
OS
AI Triage
Classifies inbound, routes it to the right playbook, and filters out the noise.
Inbound classified and routed — the noise gets filtered out.
BEX
Send to COVU
Send any task to COVU’s capacity from any tab, right inside your AMS or email.
One click from any tab — your AMS, your email, your browser.
See the full feature list
40+ features across 5 modules of the COVU stack.
Why it is different
Not staffing. Not a black box.
License-aware routing
Licensed work to U.S.-based licensed agents. Routine work to vetted capacity and AI.
Pay for work, not a seat
No hiring, no long commitment.
Measured, not a black box
You see cost and speed per task. Your own staff stays the default.
Related solutions
Start where it hurts
Four ways into the same stack. Pick the one that matches the problem in front of you.
FAQ
Questions operators ask.
How COVU fits with your AMS, your team, and your compliance, answered straight.
Still have questions?
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
Book a demo →What types of service work can COVU take on?+
COVU can help with COIs, renewals, endorsements, policy checking, quote prep, remarketing, AMS updates, claims intake, document work, and more.
How is licensed vs. non-licensed work handled?+
COVU OS routes work by license and skill. Licensed work goes to licensed people, while routine non-licensed work can go to vetted capacity or Vero AI.
How does COVU control quality and consistency?+
Work is routed through COVU OS with QA, playbooks, and an audit trail on every handoff.
How does on-demand capacity scale during spikes?+
You can start with one workflow and add more work as demand grows, paying for work rather than adding permanent seats.