Product · Service Network · Supply Layer
Capacity to get the work done. Human and AI.
On-demand capacity routed through OS: U.S. licensed agents, vetted capacity, and Vero AI. Send work in, get it back done.
Routed by license and skill. Your own staff stays the default.
The problem
When the work spikes, your options are limited.
Demand surges. Renewals, storms, a new program, an acquisition. Your team stays the same size, and every way to add capacity has a catch.
Your headcount is flat, so when demand spikes the overflow lands somewhere. On-demand capacity tracks the work instead.
Hire more people
×Hiring takes months, and the fixed cost stays after the spike passes.
Send it offshore
×Offshore BPOs are a black box. No visibility, no control, no audit trail.
Absorb it in-house
×The overflow lands on your best people, and they burn out.
What we run
Everything we take off your plate.
Grouped by area of work. Jump to any category from the index — or filter to just one. Send one type, or several.
Who runs it
Who runs your requests.
Every request is routed to the right kind of help for what it actually needs. Licensed work goes to licensed agents. The repeatable prep gets handled without tying up your most expensive people. You get the capacity when the work is there, and it steps back when it is not.
Licensed agents
Handle the work that legally requires a license, and sign off on it.
- Commercial and personal lines (CL and PL) agents
- 8+ years of experience
- U.S.-based
- Work reviewed and signed off, not handed back unchecked
Unlicensed professionals
Clear everything around the licensed work, so your licensed staff are not buried in prep.
- Document collection, data entry, and request prep
- Keep your licensed people free for the work only they can do
VERO AI
Takes the routine, repeatable parts of a request off the queue first.
- Runs the high-volume, repeatable prep
- License-gated, so it only does what does not require a license
- Every action logged, with an audit trail
Proof · Across the agencies we operate
Some AI insights directly from our operations.
Of inbound filtered as noise
Staff only see the work that actually needs a person.
Tasks a week, AI-routed
Sorted and assigned with no manual triage.
Faster handle time
Median 3.8 minutes per task once the routine is routed out.
Why it's different
Not staffing. Not a black box.
Extra capacity you can see, measure, and turn on only when you need it, without giving up control of your book.
Checked, and licensed
Regulated work by U.S. licensed agents — and every task checked before it's returned.
Measured
You see cost and speed per task, every time.
Pay for work, not a seat
No hiring, no long commitment.
Your staff stays the default
Extra capacity, only when you need it.
You're on Service Network · The Supply Layer
Here's what runs alongside it.
The Service Network is one layer of the COVU stack. Every layer runs on the same clean data and routing — use any part on its own, and add the rest as you grow.
COVU OS
Service work broken into tasks, routed by license, and costed end to end.
Explore COVU OSConnect
Pulls from your systems and feeds one clean, trusted record to the whole stack.
Explore ConnectVERO
AI woven through the whole stack — not bolted onto one part. VERO makes every module smarter.
Meet VEROBEX
The COVU browser extension. Turn any email into a structured request without leaving your inbox.
See BEX÷ FAQ
Questions operators ask.
How COVU fits with your AMS, your team, and your compliance, answered straight.
Still have questions?
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
Book a demoThe COVU Service Network is a measured capacity layer made up of U.S.-based licensed agents, trained insurance professionals, and COVU's proprietary AI, Vero.
Regulated work should go to licensed people. Routine non-licensed tasks can be routed to trained capacity or AI. For example, gathering information from a carrier when there is no IVANS access may not require a license, even if the full service request ultimately needs licensed review or completion.
Work is routed through COVU OS with license-aware rules, QA, and an audit trail on each handoff.
Yes. The Service Network is extra capacity when you need it, not a permanent replacement for your staff.