Product · Vero
Vero is COVU’s AI, working across Connect, OS, and the Service Network. It triages, drafts, and executes service work on a standardized foundation, which is what makes AI actually compound.
Pilots impress in a demo and stall in production. The model is rarely the problem. The foundation is.
Pilots impress in a demo and stall in production.
AI on unstructured, tribal-knowledge work has nothing to stand on.
The model is rarely the problem. The foundation is.
Vero is not a bolt-on. It works at every layer of the operation, on the same standardized foundation.
Triage, dedupe, and clean incoming data before it ever reaches a person.
Classify intent, draft, summarize, and complete tasks inside the workflow.
Vero agents execute work as a routed supply type, alongside people.
Across the agencies we operate, Vero handles the volume so staff see only real work.
No manual triage.
Classified in under 10 seconds.
Staff see only real work.
Governance is built into how Vero runs, not bolted on after. Every action is gated, checked, and logged — and because it runs on structured, measured work, it only gets better over time.
Vero never does work it isn’t allowed to. Licensed tasks route to licensed capacity, every time.
EnforcedLow-confidence work escalates to a person instead of guessing.
EscalatesEvery AI action logged with actor, timestamp, and reason.
LoggedStructured, measured work means Vero improves over time instead of plateauing.
ImprovesTriages and cleans data as it flows into Connect, so every record stays usable.
Drafts and completes service tasks inside OS, following your playbooks and SOPs.
Executes work as a supply type in the Service Network, routed and governed through OS.
You're on Connect · The Data Plane
Connect resolves your whole book into one trusted record. Every layer above runs on that clean data — use any part on its own, and add the rest as you grow.
Service work broken into tasks, routed by license, and costed end to end.
Explore COVU OSLicensed people and AI do the work, on demand and under your brand.
Explore Service CapacityAI woven through the whole stack — not bolted onto one part. VERO makes every module smarter.
Meet VEROThe COVU browser extension. Turn any email into a structured request without leaving your inbox.
See BEXFAQ
How COVU fits with your AMS, your team, and your compliance, answered straight.
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
Book a demoNo. COVU runs on top, with two-way integration. Your AMS stays the system of record, and COVU makes the work in it usable, routable, and measurable.
No. Vero runs the routine, repeatable work so your people spend their time on judgment calls and client relationships. Low-confidence work always escalates to a person.
Yes. Every action Vero takes is logged with the actor, a timestamp, and a reason — a full audit trail you can put in front of a regulator. Licensed work is gated to licensed capacity.
Vero handles the routine parts above its confidence threshold; anything regulated or uncertain routes to licensed agents and vetted professionals. Vero runs as one supply type alongside people, all routed and governed through OS.