Product · OS · Control plane
OS turns every request into structured tasks, routes them by license and skill, enforces your SOPs, and measures what each one costs.
On top of your AMS. Audit trail on every action.
The problem
You know your revenue, your pipeline, your loss ratios. But the work that eats most of your team's day runs on gut — no cost per task, no enforced standard, no way to see or shape it.
You know total payroll — not what a COI or a renewal actually costs. So you can't find the expensive workflows or price service to profit.
Requests land on the account owner regardless of skill or license. Your best people do $12 tasks; licensed work lands on unlicensed desks.
SOPs are a doc nobody follows. Every rep works their own way, quality drifts, and rolling out a change takes quarters.
With no cost, time, or quality per task, you can't tell if a change helped, spot the bottleneck, or A/B a workflow.
Inside OS
One system that captures every request, breaks it into tasks, routes each by license and skill, enforces your SOPs, and measures what it costs.
Every request and call captured as structured work.
Classifies inbound, routes to the right playbook, filters noise.
Breaks each request into ordered tasks. A COI runs as 6.
Routes each task by license, skill, eligibility, capacity, and cost.
Standardize workflows and enforce them across entities.
Run two versions of an SOP side by side. Keep the winner.
Simulate any date from historic data. Plan resourcing and forecast.
Generate certificates of insurance in a few clicks.
Manager view, cost-per-task, throughput, queue depth.
Real-time view of who’s working what, where queues build, and where work stalls.
Reassign, reprioritize, or reroute multiple tasks at once, without one-by-one triage.
Phone, email, and web captured and surfaced as workable tasks, all in one place.
Proof
Across the agencies we operate, the same book and the same team produce measurably better results.
S&G Mitchell. Same book, same team, 12 months on COVU.
About $4.80, down from ~$6.00.
Median 3.8 minutes.
Falling every week.
Classified in under 10 seconds.
Operating metrics measured across agencies running on COVU OS. Directional where noted.
Why it's different
Runs over AMS360, Applied Epic, and 6 more. No rip-and-replace — your AMS stays the system of record.
Begin with a small piece of your operation, prove it out, then scale up as you go. No big rollout, no long commitment.
Connect your AMS and you're live quickly. We handle the heavy lifting, so it's almost no work for your team.
Clean, familiar, and easy to pick up. Your team is productive from day one — no extra training required.
You're on Connect · The data plane
Connect resolves your whole book into one trusted record. Every layer above runs on that clean data — use any part on its own, and add the rest as you grow.
Service work broken into tasks, routed by license, and costed end to end.
Explore COVU OSLicensed people and AI do the work, on demand and under your brand.
Explore Service CapacityAI woven through the whole stack — not bolted onto one part. VERO makes every module smarter.
Meet VEROThe COVU browser extension. Turn any email into a structured request without leaving your inbox.
See BEX÷ FAQ
How COVU fits with your AMS, your team, and your compliance, answered straight.
Our team can walk you through how COVU runs on top of your stack, without data or workflow risk.
Book a demoThe AMS stores the record. COVU OS runs the work: it decomposes requests into tasks, routes them, enforces SOPs, and measures cost. It also gives teams one place to communicate with customers and external stakeholders while handling day-to-day service tasks.
COVU OS turns requests into ordered steps using agency instructions, best practices, and patterns from insurance transactions. A COI often runs as 6 standardized tasks, but depending on the agency and its SOPs, it may run as 7 or 8.
Tasks are routed by license, skill, eligibility, and capacity.
COVU OS tracks live ops, dashboards, reports, throughput, queue depth, cost per task, handle time, and audit history.